We are a small but busy team, we are consistently working to improve our customer service and processes however we strongly encourage you to contact us prior to purchase with any concerns around sizing, style and fit.
Please note, no exchanges or returns are available for items purchased on sale.
We endeavour to process all exchanges and faulty items upon arrival, however during busy times this can take up to a maximum of 10 working days.
HOW TO RETURN AN ITEM:
An email must be sent to firstname.lastname@example.org within 48 hours of receiving your order. Please state your order number, styles and sizes, the reason for your return and confirmation the item is in an unworn condition with tags attached and in original packaging. Only regular priced items may be returned, unfortunately sale items cannot be refunded or exchanged.
Item(s) are sent back to us at the customers cost using a traceable shipping method within 5 days of receiving the item.
All items are assessed at Frowtribe to ensure our returns standards are met prior to sending out an exchange and or issuing a refund.
EXCHANGES & RETURNS
We only accept back garments purchased through Frowtribe.com.au
We accept exchanges on size only based on availability at the time we receive your return.
We do offer refunds for change of mind, however our returns process above must be followed or packages will be returned to sender.
Approval must be gained by our Customer Care at email@example.com within 48 hours of receiving your order, further to this your item must be returned to our web store within 5 days.
We will not accept any exchanges on change of mind outside of the above time frames.
We are unable to accept any exchanges that have been worn or returned in a soiled condition, all items must be in original condition with tags attached.
We reserve the right to refuse a return if the merchandise does not reach our standards.
We are unable to exchange items purchased on sale or at a discounted price, this includes flash sales and discount codes, unless deemed faulty.
All shipping costs relating to an exchanged/returned item are the responsibility of the customer unless the item is deemed as faulty.
We accept back only faulty garments purchased through Frowtribe.com.au
Any garments purchased through our store must be returned to the store location.
If you have received an item that you believe to be faulty please contact our Customer Care within 48 hours of the item arriving firstname.lastname@example.org
If you have an item that becomes faulty over time please contact our Customer Care within 48 hours of noticing the fault email@example.com
We are unable to accept a return outside of 12 months from the purchase date.
All faulty items must be assessed here at Frowtribe prior to a repair, exchange or refund being issued.
We reserve the right to repair or replace the garment in question in the first instance.
Please note, we do no accept, exchange or refund items for general wear and tear or mis-use, our Production Team will assess each return individually.
We strongly urge you to follow carefully all washing and care instructions.
Return postage and tracking is the responsibility of the customer, we strongly suggest a traceable shipping method when returning items to Frowtribe.com.au
We are unable to accept any exchanges or faulty item returns on soiled or unclean garments for hygienic purposes, we strongly recommend trying items over underwear until you have decided to keep your order.
For ease of processing no returns or exchanges will be accepted if our Customer Care have not been notified, we reserve the right to return to sender any packages that have not gained approval prior.
Shipping charges will only be refunded if an item is deemed faulty and has been assessed by Frowtribe.com
We are unable to refund any duties or taxes, we recommend that you contact your local customs office if you wish to claim back taxes and duties on returned orders.
If you have any questions or queries or require any further clarification please contact us on: firstname.lastname@example.org